Push the edge
SharpNet has always treated technology as a working advantage. Highly skilled software engineers build, test, refine, and keep moving when an ordinary tool cannot reach the problem.
SharpNet Solutions · CRI
Nearly 30 years of building what client-facing companies need next.
CRI is the AI-based technology department of SharpNet Solutions: a team of highly skilled software engineers turning the conversations that run a company into evidence, learning, and better decisions.
ExperienceNot a speculative product idea
EngineeringSoftware built in-house
IntelligenceEvidence turned into action
The reason CRI exists
We built these tools for ourselves before we realized every client-facing company needed them.
SharpNet has spent decades solving hard, practical technology problems. CRI grew from the same pressure our own teams felt: important evidence was already in calls and emails, but no human team could read all of it, connect it, and act on it consistently.
A technology department, not a bolt-on
The product started with a problem we actually had.
CRI is not a guessed-at dashboard for a market we observed from a distance. It is the result of engineers looking closely at how client-facing work really happens, then building a better way to see it.
Read the whole record
AI makes it possible to examine all the emails and calls from client-facing staff—not a small sample—and compile the massive record into something leaders can use.
Improve what is real
CRI learns from the communication already being produced and identifies the patterns that create real risk, real friction, and real opportunities to improve.
The intelligence layer
From conversation to decision without losing the evidence in between.
Most companies know that calls and emails contain the truth. The practical problem is scale. CRI turns that truth into a connected operating record.
01 · CaptureAll the conversationsCalls, email, handoffs, replies, and the context around them.
02 · UnderstandPatterns at scalePeople, process, sentiment, commitments, resolution, and risk.
03 · LearnWhat keeps repeatingStrengths, failure modes, knowledge gaps, and successful moves.
04 · ActBetter decisionsCoaching, retention, revenue, support quality, and capacity choices.
One intelligence discipline · Four working views
Built for the people who carry the relationship.
CRI is a family of product lines because the work changes by role. The underlying discipline stays the same: read the conversation, understand the context, and put evidence within reach.
Account Managers
See client health, commitments, handoffs, capacity, and quiet retention risk before the relationship changes revenue.
Explore the view ?Sales Reps
Read deal motion, representative handling, objections, follow-up, and the signals that a warm opportunity is fading.
Explore the view ?Customer Support
Reassemble the customer journey, attribute sentiment movement, catch quiet churn, and make support coaching fair.
Explore the view ?Tech Support
Distinguish diagnosis from deflection, symptom patches from root causes, and closure from a fix that holds.
Explore the view ?
The CRI point of view
Evidence earns adoption.
AI is useful when it makes a person more capable, not when it adds another opaque score to explain. CRI keeps findings tied to the communication that produced them.
Real work over guesswork
We build from the situations we have lived through, not from a generic list of features that sounds good in a pitch.
Source before judgment
A finding should be inspectable. The conversation is the evidence, and the evidence is what makes coaching credible.
Useful to the person first
The people being measured should see strengths, open loops, and a path forward—not just a score delivered from above.
Better decisions at human speed
The point of scale is not to drown a team in data. It is to surface the next decision while it can still change the outcome.
What working with SharpNet feels like
A long-term engineering mindset, applied to a human problem.
See what companies are saying about SharpNet.
Thank you so much for being a pleasure to work with. I will definitely be recommending SharpNet in the future!SharpNet client testimonial
These reports are impressive. Nice work!SharpNet client testimonial
We built CRI because client-facing work deserves better memory.
Talk with SharpNet Solutions about the product line that fits the conversations your company is already producing.